Troubleshooting

Examples on this page use the PyPI command psn_monitor. If you installed the manual script, replace that command with the matching command prefix.

Doctor Preflight

--doctor checks a setup and prints one report instead of failing at the first problem:

psn_monitor <psn_user_id> --doctor

It writes no files, and it exits 1 if any check failed so you can run it from a script.

The report opens with the detected install method, then six sections, each row marked [PASS], [WARN], [FAIL] or [SKIP] and colour-coded by status when colour output is on:

• Environment: Python and dependencies
• Configuration: selected files, secret sources, timezone, TLS verification and output paths
• Authentication: npsso validity and the signed-in account
• Connectivity: network access
• Target: whether the PlayStation ID exists and shares its presence with you
• Notifications: email sign-in and webhook settings, without sending a message

Warnings and failures include a To fix: action and relevant guide links. [SKIP] explains why a check could not run. Secrets are reported by name and source without their values.

If a channel passes and you are on an interactive terminal, the doctor offers to send one real test email and one real test webhook. Each is approved separately, and nothing is delivered without a y. Ctrl+C at either prompt ends the run rather than declining one test and asking the next.

Follow the report's Next steps after correcting any failed checks. The printed start command uses the configuration and dotenv files you checked.

Common Problems

Every failure is reported in the same three-part shape: what went wrong, a To fix: action and a Guide: link to the page that covers it. The fix command matches how you installed the tool and carries the --config-file or --env-file you started with, so it can be pasted as it is. --debug appends a Technical detail: line for bug reports. Secrets are redacted from all three.

Symptom	Likely cause	Where to look
PlayStation Network did not accept the NPSSO code	The code expired or was copied incompletely	PSN NPSSO Code then run --set-npsso
That profile does not share its activity	A privacy setting on the monitored account	User Privacy Settings
Rate limit warnings	The polling intervals are too short	Check Intervals
The run stops naming a file and a line number	A configuration line is not a plain SETTING = value assignment	Configuration File
Emails never arrive	Incomplete SMTP settings	SMTP Settings then run psn_monitor --send-test-email
Webhook alerts never arrive	Provider mismatch or a stale destination	Webhook Settings then run psn_monitor --send-test-webhook
psn_monitor is not found after installation	The shell has not picked up the new command	Installation and Command Problems
Escape sequences such as [36m printed as text or no colour at all	The terminal cannot display ANSI colour or colour was switched off	Terminal Colours Look Wrong
PlayStation Network did not answer in time or PlayStation Network could not be reached	A network problem between this machine and PlayStation Network or a PSN outage	Connection Problems
This process ran out of file descriptors	The operating system limit on open files was reached	Too Many Open Files

A continuing outage produces a * Monitoring degraded reminder once an hour, even when the liveness reminder is switched off. * Monitoring recovered marks recovery. Use --verbose to see the first failed check.

If a dotenv file cannot be opened or is not UTF-8, monitoring stops with the file path and the repair step for that cause. Doctor reports the failed load and continues the remaining checks.

Connection Problems

PlayStation Network did not answer in time and PlayStation Network could not be reached mean a check got no answer from PlayStation Network. The report names the interval after which the check is retried, so a short outage needs no action. A failure that lasts produces the hourly Monitoring degraded reminder and Monitoring recovered when it clears.

If the failure continues, check the internet connection, DNS and any firewall or proxy between this machine and PlayStation Network. A certificate error points at TLS Verification instead. A failure that lasts while other sites work is usually a PlayStation Network outage, so wait for it to end.

To confirm that PlayStation Network is reachable from this machine, run:

psn_monitor --doctor

Too Many Open Files

This process ran out of file descriptors means the operating system limit on open files was reached. It is a local limit and not a PlayStation Network problem. Raise it with ulimit -n 4096 in the shell that starts the tool or set LimitNOFILE= in the systemd unit, then restart the tool.

Terminal Colours Look Wrong

If escape sequences such as [36m appear as literal text, the terminal does not understand ANSI colour. Start the tool with --no-color or set COLORED_OUTPUT = False in the configuration file. On Windows, pip install colorama fixes the classic Command Prompt.

If colour is missing where you expect it, check in this order: --no-color on the command line, COLORED_OUTPUT in the configuration file, a NO_COLOR environment variable and whether output is redirected or piped. Colour is switched off in all of those cases and also when TERM is unset or set to dumb.

Log files never contain colour by design. To colour a saved log while reading it, see Coloring Log Output with GRC.

To change which colours are used, see Terminal Colours.

Choosing the Right Logging Level

• Default mode reports activity changes and important errors
• Verbose mode (--verbose) adds occasional state changes, a line naming where each delivered alert went and a complete startup summary without private values. Set DELIVERY_CONFIRMATIONS = False to keep verbose mode without those delivery lines
• Debug mode (--debug) adds sanitized request flow, scheduling details and internal diagnostics

Delivery confirmations name the recipient or webhook provider. DELIVERY_CONFIRMATIONS = False hides these optional success messages. Monitoring events, send attempts and errors remain visible.

Both --verbose and --debug show the complete startup summary, including notification settings and credential sources. Use it to check which configuration is active without displaying private values.

Start with --doctor. If the suggested fix does not resolve the issue, retry with --debug and include only sanitized output when opening a GitHub issue.

Verbose and Debug Output

--verbose adds the decisions a run made, in the same * lines as the rest of the output:

psn_monitor <psn_user_id> --verbose

--debug traces what the tool is doing in timestamped [DEBUG HH:MM:SS] lines:

psn_monitor <psn_user_id> --debug

Lines with details read Operation: key=value, key=value. Fields depend on the operation. Some results report outcome=OK, failed or skipped.

Installation and Command Problems

If Python or pip is missing, use the Python install walkthrough.

If psn_monitor is not found after installation, close the terminal and open it again. On Windows with Python Install Manager, run py install --refresh to refresh command aliases. For a pipx installation, run pipx ensurepath then reopen the terminal. If you downloaded the script, use the manual command from its directory.

If pip reports an externally managed environment, follow the pipx steps in Installation. Use pipx upgrade psn_monitor for later upgrades.

If the tool cannot import a dependency, install the dependencies with the same Python interpreter that runs the script. On macOS or Linux use python3 -m pip install -r requirements.txt. On Windows use python -m pip install -r requirements.txt. Match the requirements file to your downloaded script.

If a new terminal cannot find your saved settings, return to the directory used during setup or pass both --config-file and --env-file explicitly. Run psn_monitor --doctor <psn_user_id> to see which settings are loaded.

Invalid saved settings and state

If setup fails while saving, the configuration may already have changed. Correct the reported destination problem, rerun --setup with the same --config-file and --env-file paths then run --doctor before monitoring. The configuration backup restores non-secret settings only.

Timing values must be finite and within the documented range. Normal startup checks effective timing settings before monitoring. A configuration syntax error reports its file, line number and parser message without echoing source text that may contain credentials.

If a saved status file has an invalid structure, monitoring stops before replacing it. Correct the named file or move it aside to start a fresh baseline. Keep a copy if you need the old history. Older valid records and extra trailing metadata remain accepted.

A saved status dated more than five minutes ahead of the machine clock is a separate case, because the tool wrote that file itself and a clock moved backwards is the usual reason. Monitoring warns, keeps the saved status and times it from the moment it starts, so the run continues. Check the system clock if the warning repeats.

Info lookups stop after a rate limit, authentication failure or service outage instead of continuing to other trophy or recent-game requests. Correct the reported problem or wait before running the command again.

Malformed path settings and color-theme values are reported by Doctor with the setting name. Invalid color values are ignored while rendering help so you can still find the configuration commands.